TERMS AND CONDITIONS

1. Introduction

1.1 About Our Company

Cura Compliance UK LIMITED is a leading CQC compliance company that provides consultancy and white paper services to clients seeking to register with regulators such as the Care Quality Commission (CQC) in England, the Care Inspectorate in Scotland, and Ofsted in England. Our team of experienced professionals is dedicated to assisting care providers in achieving and maintaining compliance with the relevant regulatory standards.

1.2 Company Details

Registered Name: Cura Compliance UK LIMITED
Referred to as: “Cura Compliance,” “we,” “us,” or “our”

2. Purpose of the Terms and Conditions

These Terms and Conditions (“Terms”) govern the relationship between Cura Compliance UK LIMITED and our clients (“you” or “your”) who engage our services. By purchasing our services, you agree to be legally bound by these Terms.

These Terms outline:

• The rights, obligations, and responsibilities of both parties
• The scope of our services
• Payment terms and refund policies
• Confidentiality obligations
• Intellectual property rights
• Limitation of liability
• Other essential aspects of our business relationship

Important: You must read, understand, and agree to these Terms before engaging our services. If you have any questions or concerns regarding these Terms, please contact us for clarification before proceeding with your purchase. Your use of our services constitutes acceptance of these Terms in their entirety.

3. Client Responsibilities

3.1 Accurate Information

To enable Cura Compliance UK LIMITED to provide effective consultancy and white paper services, you agree to:

• Furnish us with accurate, complete, and up-to-date information about your organisation, its operations, and its regulatory compliance status
• Acknowledge that the accuracy and completeness of the information you provide will directly impact the quality and relevance of our services
• Promptly notify us of any changes or updates to the information you have provided to ensure that our services remain accurate and appropriate for your organisation’s needs
• Provide truthful responses to all questions and information requests
• Disclose any previous registration attempts, rejections, or enforcement actions taken against your organisation or key personnel

You acknowledge and accept that: Any inaccurate, incomplete, or misleading information provided may result in unsuccessful registration outcomes and will not constitute grounds for a refund beyond the terms specified in Section 7 of these Terms.

3.2 Legal Compliance

While Cura Compliance UK LIMITED provides consultancy and white paper services to support your regulatory compliance efforts, you remain solely responsible for ensuring that your organisation complies with all applicable laws, regulations, and standards.

Our services are intended to supplement, not replace, your own legal and compliance obligations. You agree to:

• Review and verify the suitability and accuracy of any materials, documents, or advice provided by Cura Compliance before implementing them within your organisation
• Acknowledge that the ultimate responsibility for regulatory compliance rests with your organisation and its management
• Ensure that your organisation meets all statutory requirements for registration with the relevant regulatory body
• Implement all recommendations and advice provided by Cura Compliance in a timely and appropriate manner
• Maintain ongoing compliance with regulatory standards after successful registration

You acknowledge that: Failure to implement our recommendations or maintain compliance standards may result in registration rejection or enforcement action by regulatory authorities.

3.3 Cooperation and Communication

To facilitate the effective delivery of our services, you agree to:

• Cooperate fully with Cura Compliance UK LIMITED and its representatives
• Provide timely responses to enquiries (normally within 5 working days unless otherwise agreed)
• Make relevant personnel available for interviews, meetings, or site visits as required
• Grant access to necessary documents, premises, and information
• Designate a primary point of contact within your organisation who will be responsible for:
  • Communicating with Cura Compliance UK LIMITED
  • Coordinating internal resources
  • Ensuring that project milestones and deliverables are met
  • Distributing information and instructions within your organisation

Time is of the essence. Delays in providing information or responses may impact project timelines and the likelihood of successful registration. In cases where delays exceed 30 days, we reserve the right to pause the engagement or apply the provisions outlined in Section 9.1 regarding prolonged delays.

By fulfilling these client responsibilities, you enable Cura Compliance UK LIMITED to provide the best possible service and support for your regulatory compliance needs. We are committed to working collaboratively with you to achieve your compliance goals while respecting your organisation’s unique circumstances and challenges.

4. Confidentiality

4.1 Protection of Client Information

Cura Compliance UK LIMITED recognises the sensitive nature of the information that clients share with us in the course of providing our services. We are committed to maintaining the confidentiality and security of all client information, including but not limited to:

• Business plans and strategic documents
• Financial data and records
• Patient or service user information
• Personnel information
• Proprietary knowledge and trade secrets
• Internal policies and procedures
• Compliance documentation

We agree to:

• Use client information solely for the purpose of providing the agreed-upon services
• Not disclose or share such information with any third party without your express written consent, except as required by law, court order, or regulatory request
• Implement appropriate security measures to protect client information from unauthorised access, use, or disclosure
• Ensure that all personnel who have access to client information are bound by confidentiality obligations

4.2 Exceptions to Confidentiality

Notwithstanding Section 4.1, Cura Compliance UK LIMITED may disclose client information:

• Where required by law, regulation, or court order
• To regulatory authorities when necessary for registration purposes (with your prior knowledge)
• To professional advisers (solicitors, accountants, insurers) under equivalent duties of confidentiality
• With your express written consent
• Where the information is already in the public domain through no fault of Cura Compliance

4.3 Non-Disclosure Agreement

Upon request, Cura Compliance UK LIMITED will enter into a separate Non-Disclosure Agreement (NDA) with clients to further safeguard confidential information. The terms of the NDA will supersede the confidentiality provisions in these Terms and Conditions to the extent that they are inconsistent.

4.4 Data Protection and Privacy

Cura Compliance UK LIMITED complies with all applicable data protection and privacy laws, including:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• Any successor legislation

We have implemented appropriate technical and organisational measures to ensure the security and integrity of client data, including:

• Secure data storage systems
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

Data Processing: When processing personal data on behalf of clients, Cura Compliance UK LIMITED acts as a data processor and will enter into a separate Data Processing Agreement (DPA) as required by applicable law. The DPA will outline our specific responsibilities and obligations with respect to the handling of personal data.

Client Obligations: Clients remain responsible for ensuring their own compliance with data protection and privacy laws, including:

• Obtaining necessary consents from data subjects
• Providing appropriate privacy notices
• Maintaining records of processing activities
• Responding to data subject rights requests

Data Retention: We will retain client data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations. Upon request and following completion of services, we will securely delete or return client data as agreed.

By engaging Cura Compliance UK LIMITED, you can be assured that your confidential information will be handled with the utmost care and professionalism. We are committed to maintaining the trust and confidence of our clients and will take all necessary steps to protect the privacy and security of your information.

5. Intellectual Property

5.1 Ownership of Deliverables

All deliverables, including but not limited to reports, documents, white papers, templates, policies, procedures, and other materials prepared by Cura Compliance UK LIMITED in the course of providing services to clients, shall remain the exclusive property of Cura Compliance.

We retain all intellectual property rights, including:

• Copyrights
• Trademarks
• Trade secrets
• Patents
• Moral rights
• Database rights
• Any other proprietary rights

This applies to all deliverables, whether in draft or final form, and regardless of the medium in which they are provided (paper, electronic, or otherwise).

5.2 Pre-Existing Intellectual Property

Any methodologies, frameworks, templates, tools, or know-how developed by Cura Compliance UK LIMITED prior to or independently of the engagement with the client shall remain the sole property of Cura Compliance, even if incorporated into client deliverables.

5.3 Client’s Rights to Use Deliverables

Upon full payment of all agreed-upon fees, Cura Compliance UK LIMITED grants clients a non-exclusive, non-transferable, and perpetual licence to use the deliverables for their internal business purposes, subject to the terms and conditions outlined in this section.

Permitted Uses:

• Implementation within your organisation
• Submission to regulatory bodies for registration purposes
• Internal training and reference
• Demonstration to regulatory inspectors during inspections

Prohibited Uses:
Clients may not, without the express written permission of Cura Compliance:

• Modify, adapt, or create derivative works based on the deliverables
• Distribute, sell, lease, or license the deliverables to third parties
• Reproduce the deliverables for commercial purposes
• Remove or alter any copyright notices or proprietary markings
• Use the deliverables as a basis for providing services to third parties
• Share the deliverables with competitors or other care providers

Any unauthorised use of the deliverables shall constitute a material breach of these Terms and may result in:

• Immediate termination of your licence to use the deliverables
• Legal action for copyright infringement
• Claims for damages and losses incurred by Cura Compliance

5.4 Limitations on Use and Distribution

The deliverables provided by Cura Compliance UK LIMITED are intended solely for the internal use of the client organisation and its authorised personnel.

Sharing with Third Parties:
If you wish to share the deliverables with a third party (such as a regulatory body, external auditor, legal adviser, or prospective purchaser of your business), you must:

• Obtain written permission from Cura Compliance UK LIMITED before doing so
• Specify the nature of the third party and the purpose of disclosure
• Ensure that the third party agrees to maintain confidentiality

We reserve the right to grant or deny such permission on a case-by-case basis, taking into account:

• The nature of the third party
• The purpose of the disclosure
• Any potential competitive or commercial implications
• Whether appropriate confidentiality protections will be in place

Regulatory Submissions:
You are permitted to submit deliverables to regulatory authorities (CQC, Care Inspectorate, Ofsted) as part of your registration or inspection process without seeking prior permission, provided that such submission is for the legitimate purpose of demonstrating compliance.

Client Acknowledgement:
Clients acknowledge that the deliverables contain proprietary information and intellectual property belonging to Cura Compliance UK LIMITED and agree to take all necessary steps to protect our rights and interests in the deliverables, including:

• Implementing appropriate security measures
• Training staff on confidentiality obligations
• Monitoring use of the deliverables within the organisation
• Reporting any suspected unauthorised use or disclosure

By respecting our intellectual property rights and the limitations on use and distribution, clients help us maintain the integrity and value of our services. We are committed to working with clients to ensure that they can make effective use of the deliverables while safeguarding our proprietary information and expertise.

6. Payment and Fees

6.1 Service Fees and Quotations

Cura Compliance UK LIMITED shall provide clients with a detailed written quote outlining the fees for our consultancy and white paper services before the commencement of any work. The quote will specify:

• The scope of work and deliverables
• Project timelines and milestones
• Associated costs and payment schedule
• Any assumptions or exclusions
• Validity period of the quote

Fee Basis:
Clients acknowledge that the fees quoted are based on:

• The information provided to us at the time of quotation
• The agreed-upon scope of work
• Our assessment of the time and resources required
• Current market rates for similar services

Variations to Scope:
Any changes to the scope of work or additional services requested by the client may result in adjustments to the fees. Such adjustments will be:

• Communicated to the client in writing
• Subject to client approval before proceeding
• Documented in a variation agreement or updated quote

Changes that may result in additional fees include but are not limited to:

• Expansion of the scope of work
• Additional locations or services to be registered
• Requests for expedited delivery
• Re-work due to changes in client circumstances or regulatory requirements
• Additional support beyond the agreed scope

6.2 Payment Terms and Schedule

Clients agree to pay the fees for our services according to the payment terms specified in the quote or invoice.

Standard Payment Terms:
Unless otherwise agreed in writing, payment is due within 30 days of the invoice date.

Payment Methods:
We accept payments via:

• Bank transfer (BACS, CHAPS, or international wire transfer)
• Credit or debit card
• Other methods as specified in the invoice

Deposits and Milestone Payments:
We reserve the right to require:

• A deposit or partial payment upfront, particularly for large or complex projects
• Milestone payments at specified stages of the project
• Payment in full before final deliverables are released

The specific payment schedule will be outlined in the quote and agreed upon by both parties before the commencement of work.

Client Responsibility for Payment Costs:
Clients are responsible for:

• Any bank charges, transfer fees, or transaction costs associated with making payments
• Ensuring that the full invoiced amount is received by Cura Compliance
• Currency conversion costs for international payments

6.3 Late Payment Penalties

If a client fails to make payment within the agreed-upon timeframe:

Interest Charges:
Cura Compliance UK LIMITED reserves the right to charge interest on the outstanding balance at a rate of 5% per month (or part thereof), or the maximum rate permitted by law, whichever is lower. Interest will accrue from the due date until the date of full payment.

Suspension of Services:
We reserve the right to suspend all work and withhold deliverables until outstanding payments are received in full. During any period of suspension:

• Timelines and deadlines will be extended accordingly
• We will not be liable for any delays or consequences resulting from the suspension
• The client remains liable for all fees for work completed prior to suspension

Termination and Recovery:
In the event of persistent non-payment (payment outstanding for more than 60 days), we may:

• Terminate the engagement in accordance with Section 9
• Pursue legal action to recover outstanding fees
• Claim all costs incurred in the collection process, including:
  • Legal fees and solicitors’ costs
  • Court fees and expenses
  • Debt collection agency fees
  • Administrative costs

Credit Reference Agencies:
We reserve the right to report persistent late payment or non-payment to credit reference agencies, which may affect the client’s credit rating.

6.4 Taxes and Additional Charges

All fees quoted are exclusive of Value Added Tax (VAT) unless otherwise stated. VAT will be added to invoices at the prevailing rate where applicable. Clients are responsible for paying all applicable taxes.

6.5 Price Increases

We reserve the right to increase our fees on an annual basis in line with inflation or changes in our cost base. Any such increases will apply to new engagements and will not affect existing fixed-price quotations already accepted by clients.

By agreeing to these payment and fee terms, clients help ensure a smooth and mutually beneficial working relationship with Cura Compliance UK LIMITED. We are committed to providing transparent and fair pricing for our services and working with clients to find suitable payment arrangements where necessary.

7. Refund Policy and Service Guarantees

7.1 Service Commitment

Cura Compliance UK LIMITED is committed to providing high-quality consultancy and white paper services to support our clients’ successful registration with the relevant regulatory bodies, such as the Care Quality Commission (CQC) in England, the Care Inspectorate in Scotland, and Ofsted in England.

While we strive to ensure that our services contribute to a successful registration outcome, we cannot guarantee success due to factors beyond our control, including but not limited to:

• The specific circumstances and operations of the client organisation
• The accuracy and completeness of information provided to us
• The client’s implementation of our recommendations
• Changes in regulatory requirements or standards
• The final decisions made by the regulatory authorities
• The readiness and suitability of the client’s service for registration

7.2 Standard Service Payment Structure

For standard consultancy and compliance services (excluding CQC and Ofsted new registrations covered in Section 7.3):

Payment Terms:

• 50% deposit required at commencement of services
• 50% balance due upon successful completion or registration

Refund Terms in Case of Unsuccessful Outcome:
Where a registration application is unsuccessful despite full compliance with our recommendations:

• We will retain the 50% deposit to cover services rendered
• The remaining 50% balance will NOT be invoiced or collected
• This applies only where the client has:
  • Provided accurate and complete information
  • Implemented all recommendations in full and in a timely manner
  • Cooperated fully throughout the engagement
  • Not materially changed their service or circumstances without informing us

7.3 CQC and Ofsted New Registration Payment Structure and Terms

This section applies specifically to new registration applications with the Care Quality Commission (CQC) and Ofsted.

7.3.1 Payment Structure

For CQC and Ofsted new registration services:

• 100% of total fee is due and payable at commencement of services
• There is no additional payment due upon successful registration

7.3.2 Refund Terms for Unsuccessful Applications

In the event that a CQC or Ofsted new registration application is unsuccessful:

Standard Policy:

• Cura Compliance UK LIMITED will retain 75% of the total project fee for services rendered

• The client will have two options:

  Option 1 – Free Re-Submission Support (Recommended):

  • The client accepts our free re-submission support as detailed in Section 7.3.4
  • No refund is provided as the service continues until successful registration
  • This option provides the best value and highest likelihood of eventual success

  Option 2 – Partial Refund:

  • The client chooses not to proceed with free re-submission support
  • A refund of 25% of the total project fee will be provided
  • The engagement terminates and no further support will be provided
  • The client must notify us in writing within 14 days of the unsuccessful decision if they wish to receive the refund rather than re-submission support

Default Position:
If the client does not explicitly decline re-submission support within 14 days of notification of the unsuccessful outcome, we will proceed with offering free re-submission support and no refund will be due

Enhanced Refund for Proven Incompetence:
Where it can be proven that the unsuccessful outcome was directly caused by incompetence, negligence, or material errors on the part of Cura Compliance UK LIMITED:

• We may consider offering a refund of up to 50% of the total project fee (rather than the standard 25%)
• Such cases must be raised within 30 days of notification of the unsuccessful registration decision
• The client must provide clear evidence demonstrating our incompetence or negligence
• Examples of provable incompetence include:
  • Submission of materially incorrect information
  • Failure to include required documentation that was provided by the client
  • Fundamental errors in the application that directly caused rejection
  • Advice that was contrary to published regulatory guidance

Enhanced refunds are subject to:

• Written request within 30 days of the unsuccessful decision
• Provision of detailed evidence supporting the claim of incompetence
• Review and approval by senior management
• Mutual agreement in writing
• The client explicitly declining free re-submission support

Note: If enhanced refund of 50% is agreed due to proven incompetence, free re-submission support will not be available, and the engagement will be terminated.

7.3.3 Exclusions from Enhanced Refund

Enhanced refunds will NOT be provided where the unsuccessful outcome resulted from:

• Inaccurate, incomplete, or misleading information provided by the client
• Failure by the client to implement our recommendations fully or correctly
• Changes in the client’s circumstances, operations, premises, or personnel that were not disclosed to us
• The client’s non-compliance with regulatory requirements despite our advice
• Decisions by the regulatory authority based on matters beyond our control or advice
• Changes in regulatory policy or interpretation after submission
• Issues identified during regulatory inspection that were not disclosed to us during the application process
• The client’s failure to maintain readiness standards between submission and decision

7.3.4 Free Re-Submission Support

Included in All CQC and Ofsted New Registration Packages:

Regardless of the outcome of the initial application, all clients will receive free re-submission support, which includes:

Scope of Re-Submission Support:

• Review and analysis of the reasons for rejection
• Identification of corrective actions required
• Revision of application documents and supporting materials
• Re-submission of the application to the regulatory authority
• Ongoing support until successful registration is achieved

Conditions for Free Re-Submission Support:
The free re-submission support is subject to the following conditions:

• The client must address all issues identified in the rejection notice
• The client must implement all recommended corrective actions
• The client must provide any additional information or documentation required
• The client must cooperate fully with the re-submission process
• Each re-submission must be made within a reasonable timeframe (normally within 6 months of the previous decision)

Exclusions from Free Re-Submission:
Free re-submission support does not cover:

• Applications where the client has fundamentally changed their service model
• Applications where the client has changed location or premises
• Applications where there has been a change in Registered Manager or Responsible Individual
• Applications that require entirely new registration due to changes in the client’s business structure
• Costs associated with new regulatory fees charged by CQC or Ofsted

Duration of Re-Submission Support:

• Re-submission support will continue until successful registration is achieved
• This is subject to the client continuing to meet the conditions outlined above
• We reserve the right to terminate re-submission support if the client repeatedly fails to address identified issues or implement recommendations

7.4 General Conditions for Refund Eligibility

7.3.4 Free Re-Submission Support

For All Services (Including Standard and CQC/Ofsted Registrations):

Clients may be eligible for a refund of fees paid to Cura Compliance UK LIMITED under the following limited circumstances:

a) Non-Delivery of Services:
If Cura Compliance UK LIMITED fails to deliver the agreed-upon services or deliverables as outlined in the scope of work, and such failure is not remedied within a reasonable time (normally 14 days) after written notification from the client.

b) Materially Deficient Services:
If Cura Compliance UK LIMITED provides services or deliverables that are materially deficient or do not meet the professional standards reasonably expected for such services, and such deficiencies are not corrected within a reasonable time (normally 14 days) after written notification from the client.

What Constitutes Material Deficiency:

• Services that are substantially incomplete
• Deliverables that do not meet the agreed scope of work
• Advice that is fundamentally incorrect or contrary to established regulatory guidance
• Work that contains pervasive errors or omissions

What Does NOT Constitute Material Deficiency:

• Minor errors or omissions that do not affect the overall quality or usability of the deliverables
• Differences of opinion regarding approach or methodology
• Unsuccessful outcomes due to factors beyond our control
• Changes in regulatory requirements after delivery of services

7.5 Situations Where Refunds Will NOT Be Provided

Refunds will not be provided for situations where the unsuccessful registration outcome is due to factors outside of Cura Compliance UK LIMITED’s control, including but not limited to:

a) Client-Provided Information Issues:

• Inaccurate, incomplete, or misleading information provided by the client
• Failure to disclose material information about the organisation, premises, or personnel
• Provision of false or fraudulent documentation

b) Implementation Failures:

• Failure of the client to implement the recommendations or advice provided by Cura Compliance UK LIMITED
• Partial or incorrect implementation of recommendations
• Delays in implementation that affect the registration timeline

c) Undisclosed Changes:

• Changes in the client’s circumstances, operations, or regulatory compliance status that were not disclosed to Cura Compliance UK LIMITED during the course of the engagement
• Changes to premises, staffing, or service model without prior notification
• Acquisition or discovery of compliance issues not disclosed during the application process

d) Regulatory Authority Decisions:

• Decisions or actions taken by the regulatory authorities that are inconsistent with the guidance or expectations provided by Cura Compliance UK LIMITED based on the information available at the time of service delivery
• Changes in regulatory policy or interpretation
• Delays or administrative issues within the regulatory authority

e) External Factors:

• Legal proceedings, enforcement actions, or investigations involving the client or key personnel
• Safeguarding concerns or incidents that arise during the registration process
• Third-party complaints or objections to the registration
• Force majeure events affecting the client’s ability to maintain compliance standards

7.6 Refund Request Process

To request a refund, clients must:

1. Submit a Written Request:

• Within 30 days of the completion of the services, or
• Within 30 days of notification of an unsuccessful registration outcome, or
• Within 30 days of the issue arising (whichever is earliest)

2. Include Required Information:

• Detailed explanation of the grounds for the refund request
• Specific reference to the relevant section(s) of these Terms
• Supporting documentation and evidence
• Invoice or payment reference numbers
• Contact details for correspondence

3. Send to the Appropriate Address:
Refund requests should be sent to the email address or postal address specified on your invoice or quote.

Review and Response Process:

• Cura Compliance UK LIMITED will acknowledge receipt of the refund request within 5 working days
• We will review the refund request and respond with a decision within 14 days of receipt
• If additional information is required, the review period may be extended with notification to the client
• If a refund is deemed appropriate, we will process the refund within 30 days of our written approval
• Refunds will be issued using the same payment method as the original transaction unless otherwise agreed

If Refund is Denied:
If Cura Compliance UK LIMITED determines that a refund is not warranted based on the conditions outlined in this policy:

• We will provide a written explanation of our decision to the client
• The explanation will reference the specific provisions of these Terms
• The client may escalate the matter through our complaints procedure or pursue dispute resolution as outlined in Section 10.2

7.7 Partial Refunds and Pro-Rata Adjustments

In certain circumstances, partial refunds may be appropriate:

• Where services have been partially delivered before termination
• Where some deliverables meet standards but others do not
• Where we agree to a negotiated settlement

Any partial refunds will be calculated on a fair and reasonable basis, taking into account:

• The proportion of services delivered
• The value provided to the client
• Any costs incurred by Cura Compliance in delivering the services
• The specific circumstances of the case

By providing a clear and fair refund policy, Cura Compliance UK LIMITED aims to ensure client satisfaction and confidence in our services. We are committed to working closely with clients to address any concerns or issues that may arise during the course of our engagement and to provide appropriate remedies where we have failed to meet our obligations.

8. Limitation of Liability

8.1 Scope of Liability

Cura Compliance UK LIMITED shall be liable only for direct damages resulting from our proven negligence, willful misconduct, or material breach of these Terms and Conditions.

Direct Damages:
Direct damages are losses that naturally and directly result from the breach and include the cost of remedying defective services or replacing defective deliverables.

Excluded Damages:
We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of business opportunity
• Loss of contracts or customers
• Loss of or damage to goodwill or reputation
• Loss of anticipated savings
• Loss of data or information
• Business interruption
• Regulatory fines or penalties
• Third-party claims
• Any other economic losses

This exclusion applies even if we have been advised of the possibility of such damages and regardless of whether the claim is brought in contract, tort (including negligence), breach of statutory duty, or otherwise.

8.2 Financial Cap on Liability

Our total aggregate liability for any and all claims arising out of or in connection with our services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount of fees paid by the client to Cura Compliance UK LIMITED for the specific services giving rise to the claim in the preceding 12 months.

Multiple Claims:
Where multiple claims arise from the same act, omission, or series of related acts or omissions, these shall be treated as a single claim for the purposes of this limitation.

No Liability Cap for Certain Matters:
Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded by law

8.3 Exclusion of Certain Damages and Losses

In no event shall Cura Compliance UK LIMITED be liable for any damages or losses arising from:

a) Client Failures:

• The client’s failure to provide accurate, complete, and up-to-date information
• The client’s failure to respond to requests for information in a timely manner
• The client’s failure to implement our recommendations fully or correctly

b) Misuse of Deliverables:

• The client’s misinterpretation, misuse, or unauthorized modification of our deliverables or advice
• The client’s reliance on outdated versions of deliverables
• Use of deliverables outside the scope for which they were intended

c) Non-Compliance:

• The client’s non-compliance with applicable laws, regulations, or standards
• The client’s failure to maintain compliance after registration
• The client’s failure to notify us of compliance issues

d) Third-Party Actions:

• Any decisions, actions, or omissions made by the client or any third party in reliance on our services or deliverables
• Decisions made by regulatory authorities
• Actions or advice of other consultants or advisers engaged by the client

e) Client Business Operations:

• Normal business risks associated with operating a care service
• Market conditions or competitive factors
• Changes in the client’s business model or strategy
• Staffing issues or personnel matters
• Financial difficulties or insolvency

f) Regulatory Changes:

• Changes in regulatory requirements or standards after delivery of our services
• New interpretations of existing regulations by regulatory authorities
• Introduction of new legislation or guidance

8.4 No Guarantee of Outcomes

Cura Compliance UK LIMITED does not guarantee any specific outcomes or results from the use of our services, including but not limited to:

• Successful registration with regulatory bodies
• Compliance with regulatory requirements
• Passing of regulatory inspections
• Achievement of specific ratings or grades
• Avoidance of regulatory enforcement action

Client Acknowledgements:
The client acknowledges and agrees that:

• Regulatory compliance is an ongoing process that requires continuous effort and vigilance on the part of the client organisation
• Successful registration depends on multiple factors, many of which are outside our control
• Our services provide advice and guidance, but implementation and ongoing compliance remain the client’s responsibility
• Regulatory authorities exercise independent judgment and may reach different conclusions than anticipated
• Standards and expectations may evolve over time

8.5 Reasonable Care and Skill

While we limit our liability as set out in this Section 8, we confirm that:

• We will perform our services with reasonable care and skill
• Our deliverables will be prepared by qualified professionals
• We will use our reasonable endeavors to ensure accuracy and quality
• We will comply with applicable professional standards

This limitation of liability does not affect our obligation to perform services competently; it limits only the remedies available if we fail to do so.

8.6 Force Majeure

Cura Compliance UK LIMITED shall not be liable for any delays, failures, or breaches in performance resulting from circumstances beyond our reasonable control (“Force Majeure Events”), including but not limited to:

Examples of Force Majeure Events:

• Acts of God (earthquakes, floods, storms, etc.)
• Natural disasters
• Epidemics or pandemics
• War, terrorism, or civil unrest
• Riots or public disorder
• Fire or explosion
• Governmental actions, regulations, or restrictions
• Industrial disputes affecting third parties
• Failure of utilities or telecommunication services
• Failure of computer systems or software
• Cyberattacks or hacking
• Inability to obtain necessary materials or services

Effect of Force Majeure:
In the event of a Force Majeure occurrence:

• Our obligations under these Terms will be suspended for the duration of the Force Majeure Event
• We shall make commercially reasonable efforts to resume performance as soon as practicable
• We will notify the client as soon as reasonably possible of the Force Majeure Event and its expected duration
• Timelines and deadlines will be extended by a period equivalent to the duration of the Force Majeure Event

Prolonged Force Majeure:
If the Force Majeure Event persists for more than 30 consecutive days, either party may terminate the engagement upon written notice to the other party. In such cases:

• The client shall pay for all services performed and expenses incurred up to the date of termination
• Neither party shall be liable to the other for any losses resulting from such termination
• Any prepaid fees for services not yet rendered shall be refunded on a pro-rata basis

8.7 Client’s Duty to Mitigate

The client agrees to take all reasonable steps to mitigate any losses or damages that may arise from any breach or failure by Cura Compliance UK LIMITED. Failure to mitigate losses may reduce or eliminate any damages recoverable from us.

8.8 Insurance

Cura Compliance UK LIMITED maintains professional indemnity insurance appropriate to our business. Details of our insurance coverage are available upon request. However, the existence of insurance does not increase our liability beyond the limits set out in this Section 8.

8.9 Time Limits for Claims

Any claim against Cura Compliance UK LIMITED must be brought within 12 months of the date when the client became aware (or ought reasonably to have become aware) of the facts giving rise to the claim. Claims brought after this period will be barred.

By agreeing to this limitation of liability, clients acknowledge the inherent risks and uncertainties involved in regulatory compliance and the complex nature of the services provided by Cura Compliance UK LIMITED. We strive to deliver high-quality services and advice but cannot guarantee infallible results in an ever-changing regulatory landscape. These limitations are reasonable and reflect the nature of the services provided and the fees charged.

9. Termination

9.1 Termination by Either Party

Either Cura Compliance UK LIMITED or the client may terminate the engagement at any time, with or without cause, by providing written notice to the other party.

Notice Requirements:

• Notice must be in writing (email is acceptable)
• Notice should specify the effective date of termination
• The termination shall be effective upon receipt of the written notice or at a later date specified in the notice

Financial Consequences of Termination by Client:

In the event of termination by the client:

• The client shall pay Cura Compliance UK LIMITED for all services performed and expenses incurred up to the effective date of termination
• Payment for work-in-progress will be calculated based on the time spent and value delivered
• Any prepaid fees for services not yet rendered shall be refunded to the client on a pro-rata basis, calculated as follows:
  • Total prepaid amount minus fees for services already delivered
  • Minus any reasonable costs incurred in preparation for future work
  • Minus any administrative costs associated with the termination

Financial Consequences of Termination by Cura Compliance:

In the event of termination by Cura Compliance UK LIMITED:

• We shall make reasonable efforts to transfer any work-in-progress or deliverables to the client in a timely manner
• Transfer is subject to the client’s payment of all outstanding fees and expenses
• We will provide an itemized statement of all services rendered and costs incurred
• Any refund of prepaid fees will be processed in accordance with the provisions above

Termination Due to Client-Caused Delays:

In cases where service delivery is delayed due to matters within the client’s control, including but not limited to:

• Delayed responses to enquiries or requests for information (exceeding 30 days)
• Failure to provide required documentation within agreed timeframes
• Failure to make staff or premises available as required
• Non-payment of invoices
• Any other issues that fall under the client’s responsibility as outlined in Section 3

Cura Compliance UK LIMITED reserves the right to terminate the contract if the engagement extends beyond 12 months from the initial start date, provided that:

• We have made reasonable attempts to progress the engagement
• We have provided written warnings about delays
• The delays are materially impacting our ability to deliver services

Notice of Termination for Delay:
Such termination shall be communicated in writing with at least 14 days’ notice, and:

• All outstanding fees for services rendered shall become immediately due and payable
• No refund of deposit or prepaid fees shall be provided
• We shall provide a final statement of account

9.2 Termination for Material Breach

In the event of a material breach of these Terms and Conditions by either party, the non-breaching party may terminate the engagement immediately or upon such notice as may be specified.

Material Breaches by Client:
Material breaches by the client include but are not limited to:

• Non-payment of fees for more than 60 days after the due date
• Provision of false or fraudulent information
• Breach of confidentiality obligations
• Unauthorized use or distribution of deliverables in breach of Section 5
• Failure to cooperate as required under Section 3.3
• Engagement in illegal or unethical conduct

Material Breaches by Cura Compliance:
Material breaches by Cura Compliance UK LIMITED include but are not limited to:

• Failure to deliver agreed services within reasonable timeframes without justification
• Breach of confidentiality obligations under Section 4
• Provision of services that are grossly deficient or incompetent
• Fraud or willful misconduct

Opportunity to Remedy:
Before terminating for material breach:

• The non-breaching party must provide written notice of the breach to the breaching party
• The notice must specify the nature of the breach and the actions required to remedy it
• The breaching party shall have 14 days from receipt of the notice to remedy the breach
• If the breach is remedied within this period, the engagement shall continue
• If the breach is not remedied, or is not capable of remedy, termination shall take effect immediately

Consequences of Termination for Breach by Client:
If the engagement is terminated due to client breach:

• All fees for services rendered become immediately due and payable
• No refund of deposit or prepaid fees shall be provided
• We may pursue additional damages as permitted under Section 8
• The client must immediately cease using all deliverables

Consequences of Termination for Breach by Cura Compliance:
If the engagement is terminated due to our breach:

• The client’s payment obligations shall cease
• Prepaid fees shall be refunded on a pro-rata basis
• The client may pursue damages as permitted under Section 8
• The client retains rights to use deliverables already paid for

9.3 Immediate Termination Without Notice

Cura Compliance UK LIMITED reserves the right to terminate the engagement immediately without prior notice if:

• The client becomes insolvent or enters into administration, liquidation, or bankruptcy
• The client is subject to a change of control that we reasonably believe may adversely affect the engagement
• We reasonably believe that continuing the engagement would expose us to legal or regulatory risk
• The client’s conduct poses a threat to the health, safety, or wellbeing of our staff
• We are required to terminate by law or by a regulatory authority
• The client engages in conduct that brings our reputation into disrepute

In such cases, all fees for services rendered become immediately due and payable, and we shall have no liability for any consequences of the termination.

9.4 Consequences of Termination

Immediate Effects:

Upon termination of the engagement for any reason:

a) Cessation of Use of Deliverables:

• The client shall immediately cease using any deliverables or materials provided by Cura Compliance UK LIMITED, except as expressly permitted under these Terms and Conditions or any separate licensing agreement
• Exception: Where the client has paid for deliverables in full, the licence granted under Section 5.3 shall survive termination

b) Return or Destruction of Materials:

• Upon request, the client shall return or securely destroy all copies of deliverables and materials provided by us
• The client shall provide written confirmation of such return or destruction within 14 days of the request

c) Confidentiality Obligations Continue:

• All confidentiality obligations under Section 4 shall survive termination indefinitely

Surviving Provisions:

The provisions of these Terms and Conditions that by their nature should survive termination shall remain in full force and effect, including but not limited to:

• Section 4 (Confidentiality)
• Section 5 (Intellectual Property)
• Section 6.3 (Late Payment Penalties)
• Section 7 (Refund Policy – to the extent applicable)
• Section 8 (Limitation of Liability)
• Section 10 (Governing Law and Jurisdiction)
• Section 11 (Miscellaneous)
• This Section 9.4 (Consequences of Termination)

Outstanding Obligations:

Termination of the engagement shall not relieve either party of any obligations or liabilities accrued prior to the effective date of termination, including but not limited to:

• Outstanding payment obligations
• Confidentiality obligations
• Intellectual property rights
• Indemnification obligations
• Any other accrued rights or obligations

Payment Upon Termination:

Any outstanding payments owed by the client to Cura Compliance UK LIMITED shall become immediately due and payable upon termination, unless otherwise agreed in writing.

This includes:

• Unpaid invoices for services already delivered
• Fees for work-in-progress calculated on a time and materials basis
• Reimbursable expenses incurred
• Any applicable interest on late payments

9.5 Transition Assistance

Upon Reasonable Request:

If the engagement is terminated by the client or by mutual agreement, Cura Compliance UK LIMITED will provide reasonable transition assistance to facilitate continuity, subject to:

• Payment of all outstanding fees
• Agreement on the scope and duration of transition assistance
• Payment of fees for transition services at our standard rates

Transition assistance may include:

• Briefing meetings with successor consultants (subject to confidentiality agreements)
• Provision of work files and documentation in an organized format
• Clarification of work performed and recommendations made
• Reasonable cooperation in responding to queries

Limitations on Transition Assistance:

We are not obliged to provide transition assistance if:

• Termination results from client breach
• Fees remain outstanding
• The request would require unreasonable effort or expense
• We have reasonable concerns about confidentiality or misuse of information

9.6 No Penalty for Lawful Termination

Neither party shall be liable to the other for damages arising solely from lawful termination of the engagement in accordance with these Terms, provided that:

• Proper notice is given as required
• All outstanding obligations are fulfilled
• The termination is not in breach of these Terms

This does not affect any other rights or remedies that may be available for breach occurring before or during the termination process.

By providing clear termination provisions, Cura Compliance UK LIMITED aims to ensure a smooth and orderly conclusion to our engagements, while protecting the rights and interests of both parties. We are committed to working with clients to resolve any issues or concerns that may arise during the course of our engagement and to facilitate a seamless transition in the event of termination.

10. Governing Law and Jurisdiction

10.1 Applicable Law

These Terms and Conditions and any disputes arising out of or in connection with our services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

Exclusion of International Conventions:
The parties agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms and Conditions or any transactions contemplated herein.

Interpretation:
In the event of any ambiguity or uncertainty in these Terms:

• They shall be interpreted in accordance with English law
• No presumption shall operate in favor of either party
• The interpretation most consistent with the commercial purpose of the agreement shall prevail

10.2 Dispute Resolution

Multi-Tier Dispute Resolution Process:

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or our services, the parties agree to follow this escalation process:

Step 1: Good Faith Negotiations (30 Days)

The parties shall first attempt to resolve the matter through good faith negotiations between senior representatives of both parties.

Process:

• Either party may initiate negotiations by sending written notice of the dispute to the other party
• The notice should clearly describe the nature of the dispute and the desired resolution
• Within 7 days of receiving the notice, each party shall appoint a senior representative with authority to settle the dispute
• The representatives shall meet (in person or virtually) within 14 days of the notice
• The representatives shall negotiate in good faith and make reasonable efforts to resolve the dispute
• All negotiations shall be conducted on a without prejudice basis

If the parties resolve the dispute through negotiation:

• The resolution shall be documented in writing and signed by both parties
• The written agreement shall be binding and enforceable

Step 2: Mediation (60 Days)

If the parties are unable to resolve the dispute through negotiation within 30 days of the initial notice of the dispute, either party may refer the matter to mediation.

Mediation Process:

• Either party may initiate mediation by written notice to the other party
• The mediation shall be conducted by a mutually agreed-upon mediator
• If the parties cannot agree on a mediator within 14 days, either party may request the appointment of a mediator by:
  • The Centre for Effective Dispute Resolution (CEDR), or
  • Another recognised mediation organization agreed by the parties
• The mediation shall be conducted in accordance with the rules of the chosen mediation organization
• Each party shall bear its own costs of the mediation, and the parties shall share equally the mediator’s fees and any administrative costs
• The mediation shall be conducted on a without prejudice basis
• Any settlement reached in mediation shall be documented in writing and signed by both parties

Location and Language:

• The mediation shall take place in England
• The language of the mediation shall be English

Step 3: Litigation

If the dispute remains unresolved after mediation, or if mediation has not resulted in a settlement within 60 days of referral to mediation, either party may initiate legal proceedings in the courts of England and Wales.

Court Jurisdiction:
The parties hereby irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising out of or in connection with these Terms and Conditions or our services.

This means:

• Any legal proceedings must be brought in the courts of England and Wales
• The parties waive any objection to jurisdiction or venue in these courts
• The parties agree not to bring proceedings in any other jurisdiction

Exception for Injunctive Relief:

Notwithstanding the foregoing dispute resolution process, either party may seek injunctive relief or other equitable remedies in any court of competent jurisdiction to protect:

• Intellectual property rights
• Confidential information
• Trade secrets
• Any other rights requiring urgent interim protection

Such applications may be made without first following the negotiation and mediation steps, given the urgent nature of such relief.

10.3 Costs of Legal Action

Recovery of Legal Costs:

The prevailing party in any legal action or proceeding arising out of or in connection with these Terms shall be entitled to recover its reasonable legal fees and costs from the non-prevailing party, including but not limited to:

• Solicitors’ fees and disbursements
• Barristers’ fees
• Expert witness fees
• Court fees and filing costs
• Costs of disclosure and document production
• Enforcement costs
• Any other reasonable costs associated with the legal action

Determination of Prevailing Party:
The prevailing party shall be determined by the court based on:

• The outcome of the principal issues in dispute
• The proportion of the relief sought that was granted
• Any other relevant factors

In cases where both parties achieve partial success, the court may apportion costs accordingly or order that each party bear its own costs.

10.4 Severability of Jurisdiction Provisions

If any court determines that any provision of this Section 10 is invalid or unenforceable, the remaining provisions shall continue in full force and effect. The parties shall cooperate to agree on alternative dispute resolution provisions that most closely reflect the intent of this Section.

10.5 Service of Legal Documents

For the purposes of any legal proceedings:

Cura Compliance UK LIMITED:
Service of legal documents may be effected at our registered office address or by email to our designated legal contact (details available upon request).

Client:
Service of legal documents may be effected at the address provided in your quote or contract, or by email to the email address you have provided for correspondence.

Deemed Service:
Documents sent by email shall be deemed served on the date of transmission if transmitted before 4:00 PM on a business day, otherwise on the next business day.

Documents sent by post shall be deemed served on the second business day after posting.

10.6 Waiver of Jury Trial

To the extent permitted by law, both parties waive any right to a jury trial in any litigation arising out of or relating to these Terms and Conditions.

By agreeing to these governing law and jurisdiction provisions, clients acknowledge that any disputes or claims related to our services will be subject to the laws of England and Wales and the exclusive jurisdiction of the English courts (except where otherwise stated for injunctive relief). We believe that this provides a clear and predictable framework for resolving any legal issues that may arise in the course of our engagement, while also providing an efficient and cost-effective dispute resolution process through negotiation and mediation before resorting to litigation.

11. Miscellaneous

11.1 Entire Agreement

These Terms and Conditions, together with any quotations, invoices, statements of work, or other documents expressly incorporated by reference, constitute the entire agreement between Cura Compliance UK LIMITED and the client with respect to our services.

Superseding Effect:
These Terms and Conditions supersede all prior or contemporaneous negotiations, representations, understandings, or agreements, whether written or oral, regarding the subject matter hereof, including but not limited to:

• Preliminary discussions or negotiations
• Email exchanges or correspondence
• Marketing materials or brochures
• Verbal representations or promises
• Draft agreements or proposals
• Prior versions of these Terms

Hierarchy of Documents:

In the event of any conflict or inconsistency between documents, the following order of precedence shall apply (highest to lowest):

1. Any written amendment to these Terms signed by both parties
2. The specific quote or statement of work for the services
3. These Terms and Conditions
4. Any other documents incorporated by reference

Reliance:
The client acknowledges that:

• They have not relied on any statement, representation, warranty, or understanding not expressly set out in these Terms
• They have been given the opportunity to review these Terms and seek independent legal advice
• Any reliance on matters not contained in these Terms is at their own risk

11.2 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction:

Effect on Remaining Provisions:

• The remaining provisions shall continue in full force and effect to the fullest extent permitted by law
• The invalidity, illegality, or unenforceability of one provision shall not affect any other provision

Replacement of Invalid Provisions:
The parties shall endeavor in good faith to replace the invalid, illegal, or unenforceable provision with a valid and enforceable provision that most closely reflects the original intent and economic effect of the invalid provision.

Partial Invalidity:
If only part of a provision is held invalid, illegal, or unenforceable, the remainder of that provision shall remain in effect if it can be given effect without the invalid portion and if doing so is consistent with the intent of the provision.

11.3 Amendments and Waivers

Amendments:
No amendment, modification, or variation of any provision of these Terms and Conditions shall be effective unless:

• It is in writing
• It is signed by authorized representatives of both parties
• It expressly states that it is amending these Terms

Electronic signatures and email confirmations from authorized representatives shall constitute valid signatures for this purpose.

No Oral Modifications:
Oral agreements, email exchanges that are not signed, or informal arrangements shall not constitute amendments to these Terms.

Waivers:

• Any waiver of a breach of these Terms and Conditions must be in writing and signed by the party granting the waiver
• Any waiver of a breach shall not be deemed a waiver of any subsequent breach or default of the same or any other provision
• No delay or omission by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy
• A waiver of any right or remedy on one occasion shall not be construed as a waiver of that right or remedy on any other occasion

Cumulative Rights:
The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

11.4 Assignment

Restrictions on Assignment by Client:
The client may not assign, transfer, subcontract, or otherwise dispose of its rights or obligations under these Terms and Conditions without the prior written consent of Cura Compliance UK LIMITED, which consent shall not be unreasonably withheld or delayed.

Permitted Assignments by Cura Compliance:
Cura Compliance UK LIMITED may assign its rights and obligations under these Terms without the client’s consent to:

• A successor entity in the event of a merger, acquisition, or sale of substantially all of its assets
• Any affiliated company within the same corporate group
• A subcontractor for the purpose of performing services (while remaining liable for performance)

Notice of Assignment:
Cura Compliance UK LIMITED shall provide the client with reasonable notice of any assignment.

Effect of Unauthorized Assignment:
Any attempted assignment in violation of this provision shall be void and of no effect.

Binding on Successors:
These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

11.5 Subcontracting

Right to Subcontract:
Cura Compliance UK LIMITED reserves the right to engage subcontractors or third-party specialists to assist in the performance of services, provided that:

• We remain fully responsible for the performance of such subcontractors
• Subcontractors are bound by equivalent confidentiality obligations
• The use of subcontractors does not compromise the quality of services

No Additional Cost:
The use of subcontractors shall not result in any additional cost to the client unless expressly agreed in writing.

Client Right to Object:
If the client has reasonable objections to a proposed subcontractor, they may notify us in writing and we shall give good faith consideration to their concerns.

11.6 Independent Contractor

Status of the Relationship:
Cura Compliance UK LIMITED is an independent contractor and not an employee, agent, partner, or joint venturer of the client.

Implications:
This means that:

• We have sole control over the manner and means of providing our services, subject to the client’s reasonable instructions and requirements
• We are responsible for our own taxes, National Insurance, and other statutory obligations
• We are not entitled to employee benefits from the client
• We do not have authority to bind the client or make commitments on behalf of the client
• The client does not have vicarious liability for our actions

No Employment Relationship:
Nothing in these Terms shall be construed as creating an employment relationship, and the parties expressly disclaim any such relationship.

11.7 Notices

Form of Notices:
Any notices required or permitted under these Terms and Conditions shall be in writing and may be delivered by:

• Email to the designated email address
• Hand delivery with acknowledgement of receipt
• Courier service with proof of delivery
• Registered post or recorded delivery

Addresses for Notices:

To Cura Compliance UK LIMITED:
Notices should be sent to the address and email specified on your quote or invoice, or to our registered office address.

To the Client:
Notices should be sent to the address and email you have provided in your engagement documents or subsequently notified to us in writing.

Deemed Receipt:
Notices shall be deemed effective:

• If delivered by email: upon transmission, provided no delivery failure notification is received (if sent after 5:00 PM or on a non-business day, deemed received on the next business day)
• If delivered by hand: upon delivery
• If delivered by courier: on the date shown on the proof of delivery
• If sent by post: on the second business day after posting (within the UK) or the fifth business day after posting (international)

Change of Address:
Either party may change its address for notices by providing written notice to the other party in accordance with this section.

Business Days:
For the purposes of this section, “business day” means any day other than a Saturday, Sunday, or public holiday in England.

11.8 Third-Party Rights

No Third-Party Beneficiaries:
These Terms and Conditions are for the benefit of the parties only. No third party shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Exception:
This does not affect any rights or remedies of a third party that exist or are available apart from that Act.

11.9 Counterparts

These Terms and any amendments may be executed in any number of counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.

Electronic signatures and PDF copies shall have the same legal effect as original signatures and hard copies.

11.10 Headings

The headings and subheadings in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms.

11.11 Further Assurance

Each party shall, at its own expense, execute and deliver such further documents and do such further acts and things as may be reasonably required to give full effect to these Terms and Conditions.

11.12 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any conflict or ambiguity.

11.13 Compliance with Laws

Both parties shall comply with all applicable laws and regulations in the performance of their obligations under these Terms, including but not limited to:

• Data protection laws
• Anti-bribery and corruption laws
• Modern slavery legislation
• Health and safety regulations
• Equality and anti-discrimination laws

Anti-Bribery:
Neither party shall offer, give, request, or accept any bribe or other improper inducement in connection with these Terms. Any breach of this provision shall be grounds for immediate termination.

11.14 Survival of Terms

The provisions of these Terms that by their nature should survive termination or expiry shall survive and remain in full force and effect, including but not limited to Sections 4, 5, 6.3, 7, 8, 10, and this Section 11.

11.15 Interpretation

In these Terms, unless the context otherwise requires:

• References to “writing” or “written” include email
• References to a “person” include an individual, company, corporation, partnership, or other legal entity
• References to “including” or “includes” shall be interpreted as “including without limitation”
• References to sections are references to sections of these Terms
• Words in the singular include the plural and vice versa
• References to any statute or statutory provision include any modification, amendment, or re-enactment thereof

Business Days and Time Periods:

• “Business day” means a day (other than Saturday or Sunday) on which banks are open for general business in England
• Time periods that end on a non-business day shall be extended to the next business day
• References to days are calendar days unless otherwise specified

By agreeing to these miscellaneous provisions, clients can be assured that these Terms and Conditions form a comprehensive and binding agreement between the parties, while also providing flexibility to address any unforeseen issues or changes that may arise during the course of our engagement. These provisions ensure clarity, enforceability, and fairness in our business relationship.

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Acceptance of Terms

By engaging Cura Compliance UK LIMITED’s services, purchasing our products, or signing a contract or quote that references these Terms and Conditions, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you should not engage our services and should contact us to discuss your concerns before proceeding.

Date of Terms: 29/12/2025
Version: 2.1

For questions about these Terms and Conditions, please contact us at the email or address provided in your engagement documents.