(Last updated: 18 April 2025)
1. Introduction
1.1 About Our Company
Cura Compliance UK Limited (company number 15946204) is a leading regulatory‑compliance consultancy specialising in health‑ and social‑care sectors. We provide bespoke consultancy and white‑paper services to organisations seeking registration with, and ongoing compliance against, regulators such as the Care Quality Commission (CQC) in England, the Care Inspectorate in Scotland, and Ofsted in England. Our team of experienced professionals is dedicated to assisting care providers in achieving and maintaining the highest standards required by the relevant regulatory frameworks.
1.2 Purpose of these Terms and Conditions
These Terms and Conditions (“Terms“) govern the contractual relationship between Cura Compliance UK Limited (“Cura Compliance“, “we“, “us” or “our“) and each client (“you” or “your“) that purchases or otherwise engages our services. By purchasing our services, you agree to be bound by these Terms. They set out each party’s rights, obligations and responsibilities and cover, among other matters, the scope of our services, payment terms, refund policy, confidentiality, intellectual‑property ownership and limitation of liability.
Please read these Terms carefully before engaging our services. If anything is unclear, contact us for clarification before proceeding.
2. Scope of Services
Unless otherwise agreed in writing, our services are limited to the consultancy, documentation and advisory work expressly described in our quotation, proposal or statement of work (“SOW“). Any additional work requested by you will constitute a change of scope and may require a revised fee and delivery schedule.
3. Client Responsibilities
3.1 Accurate Information
To enable Cura Compliance to provide effective services, you agree to supply accurate, complete and up‑to‑date information about your organisation, its operations and its compliance status. You are responsible for promptly informing us of any material changes so that we can keep our advice relevant.
3.2 Legal Compliance
Our services supplement— but do not replace— your own legal and regulatory obligations. You remain solely responsible for ensuring that your organisation complies with all applicable laws, regulations and standards.
3.3 Co‑operation and Communication
You agree to co‑operate fully with Cura Compliance, including designating a primary contact, making personnel available for meetings, and providing timely responses and access to documents needed for us to perform the services.
4. Confidentiality
4.1 Protection of Client Information
We recognise the sensitive nature of information disclosed to us and will keep all such information confidential, using it only for the purpose of performing the contracted services, except where disclosure is required by law or court order.
4.2 Non‑Disclosure Agreement
On request we will enter into a separate Non‑Disclosure Agreement (NDA). Where an NDA is in place, its terms shall prevail over any inconsistent confidentiality wording in these Terms.
4.3 Data Protection and Privacy
We comply with the UK GDPR and the Data Protection Act 2018. When we process personal data on your behalf, we do so as a data processor and will, where required, execute a Data Processing Agreement (DPA) describing our respective duties.
5. Intellectual Property
5.1 Ownership of Deliverables
All reports, documents, white papers and other materials created by Cura Compliance in the course of providing the services (the “Deliverables“) remain our property, and all intellectual‑property rights in them are retained by us.
5.2 Licence to Use Deliverables
Upon full settlement of all fees due, Cura Compliance grants you a non‑exclusive, non‑transferable, perpetual licence to use the Deliverables internally for the purposes for which they were supplied.
5.3 Restrictions
You may not modify, reproduce, distribute or create derivative works from the Deliverables, nor share them with any third party, without our prior written consent, save that you may show them to a regulator or auditor where necessary for your compliance obligations.
6. Payment and Fees
6.1 Service Fees
Fees will be detailed in our quotation or SOW, which will specify scope, deliverables, timelines and costs. Fees are based on the information available at the time of quoting; any change of scope may require a revised fee.
6.2 Payment Terms
Unless otherwise stated in the quotation or invoice, all invoices are payable within 30 days of issue. We may request an advance deposit for substantial or complex engagements.
6.3 Late Payment
If payment is not received when due, we may charge interest at 5 % per month (or the maximum rate permitted by law, if lower) on the outstanding balance. Persistent non‑payment may result in suspension of services and recovery action.
7. Refund Policy
7.1 No Absolute Guarantee
While we strive to support successful registration and compliance outcomes, these depend on numerous factors beyond our control; therefore no absolute guarantee can be offered.
7.2 Eligibility
You may request a refund only if (a) we materially fail to deliver the agreed services and do not remedy that failure within a reasonable time after written notice, or (b) the Deliverables are materially deficient and not corrected within a reasonable time after written notice.
7.3 Process
A written refund request must be received within 30 days of service completion or of notice of an unsuccessful registration, whichever is earlier. We will respond within 14 days and, where a refund is approved, will pay it within 30 days using the original payment method.
8. Limitation of Liability
8.1 Cap on Liability
Our aggregate liability for any claim arising out of the Services, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for the Services giving rise to the claim during the preceding 12 months.
8.2 Exclusion of Indirect Loss
We are not liable for indirect, incidental or consequential loss, including loss of profit, business opportunity or reputation.
8.3 Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control (force majeure). If such an event continues for more than 30 days, either party may terminate the engagement on written notice.
9. Termination
9.1 Termination for Convenience
Either party may terminate the engagement at any time by giving written notice. You must pay for all work performed and expenses incurred up to the effective termination date.
9.2 Effect of Termination
On termination, you must cease using the Deliverables except as permitted under the licence in Section 5, and any provisions intended to survive termination will continue in force.
10. Governing Law and Jurisdiction
These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject first to the parties’ good‑faith efforts to resolve disputes by negotiation and, if that fails, by mediation in accordance with the CEDR Model Mediation Procedure.
11. Miscellaneous
11.1 Entire Agreement
These Terms, together with any quotation, invoice or SOW expressly incorporated, constitute the entire agreement between the parties and override all prior discussions or correspondence.
11.2 Severability
If any provision is held unenforceable, the remaining provisions will remain in full force.
11.3 Amendments and Waivers
No amendment or waiver is effective unless in writing and signed by both parties.
11.4 Assignment
Neither party may assign its rights or obligations without the other’s prior written consent, except that Cura Compliance may assign its rights and obligations to a successor on a merger, acquisition or sale of substantially all of its assets.
11.5 Independent Contractor
Cura Compliance is engaged as an independent contractor and nothing in these Terms creates a partnership, joint venture or employment relationship.
11.6 Notices
Notices under these Terms must be in writing and delivered by hand, by recorded post or by email to the recipient’s registered office (or such other address as notified in writing). Notices are deemed received (a) when delivered by hand, (b) two UK business days after posting, or (c) on email transmission if sent before 17:00 UK time on a UK business day, otherwise on the next UK business day.
End of Terms and Conditions