TERMS AND CONDITIONS

Cura Compliance UK Limited

Company Number: 15946204

Version 3.0 | Effective Date: January 2026

IMPORTANT: Please read these Terms carefully before engaging our services. By purchasing or using our services, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.

1. Introduction

1.1 About Our Company

Cura Compliance UK Limited is a leading CQC compliance consultancy providing consultancy and white paper services to clients seeking to register with regulators such as the Care Quality Commission (CQC) in England, the Care Inspectorate in Scotland, and Ofsted in England. Our experienced team is dedicated to helping care providers achieve and maintain compliance with the relevant regulatory standards.

1.2 Company Details

Registered Name: Cura Compliance UK Limited

Also referred to as: “Cura Compliance”, “we”, “us”, or “our”

Company Number: 15946204

Registered Office: Office 7314, 321–323 High Road, Romford, RM6 6AX

Email: info@curacompliance.co.uk

Telephone: 07470 390526

2. Purpose of the Terms and Conditions

These Terms and Conditions (“Terms”) govern the relationship between Cura Compliance UK Limited and our clients (“you” or “your”) who engage our services. By purchasing our services, you agree to be legally bound by these Terms.

These Terms outline:

The rights, obligations, and responsibilities of both parties
The scope of our services
Payment terms and refund policies
Confidentiality obligations
Intellectual property rights
Limitation of liability
Dispute resolution and complaints procedures
Other essential aspects of our business relationship

You must read, understand, and agree to these Terms before engaging our services. Your use of our services constitutes acceptance of these Terms in their entirety. If you do not agree, please contact us before proceeding.

3. Client Responsibilities

3.1 Accurate Information

To enable Cura Compliance UK Limited to provide effective services, you agree to:

Furnish us with accurate, complete, and up-to-date information about your organisation, its operations, and its regulatory compliance status
Acknowledge that the accuracy and completeness of the information you provide will directly impact the quality of our services
Promptly notify us of any changes or updates to information previously provided
Provide truthful responses to all questions and information requests
Disclose any previous registration attempts, rejections, or enforcement actions taken against your organisation or key personnel

You acknowledge that any inaccurate, incomplete, or misleading information you provide may result in unsuccessful registration outcomes and will not constitute grounds for a refund beyond the terms specified in Section 7.

3.2 Legal Compliance

While Cura Compliance UK Limited provides consultancy services to support your regulatory compliance, you remain solely responsible for ensuring your organisation complies with all applicable laws, regulations, and standards. Our services supplement but do not replace your own legal and compliance obligations.

You agree to:

Review and verify the suitability and accuracy of any materials, documents, or advice provided by us before implementing them
Ensure your organisation meets all statutory requirements for registration with the relevant regulatory body
Implement all recommendations and advice provided by Cura Compliance in a timely and appropriate manner
Maintain ongoing compliance with regulatory standards after successful registration

3.3 Cooperation and Communication

To facilitate effective delivery of our services, you agree to:

Cooperate fully with Cura Compliance UK Limited and its representatives
Provide timely responses to enquiries, normally within 5 working days unless otherwise agreed
Make relevant personnel available for interviews, meetings, or site visits as required
Grant access to necessary documents, premises, and information
Designate a primary point of contact within your organisation

Time is of the essence. Delays in providing information or responses may impact project timelines and the likelihood of successful registration.

3.4 Client Conduct

You agree to engage with Cura Compliance UK Limited and its staff in a professional and respectful manner at all times. The following conduct will not be tolerated and may result in immediate termination of the engagement without refund:

Abusive, threatening, intimidating, or harassing behaviour towards our staff, whether in person, by telephone, in writing, or via any online platform
Discriminatory conduct of any kind
Malicious, defamatory, or false statements about Cura Compliance UK Limited, its directors, staff, or services, whether made publicly or privately
Conduct that breaches any applicable law or regulation

We reserve the right to refuse service to any prospective client and to terminate any existing engagement where we reasonably believe that continuing the relationship would be detrimental to our staff, our business, or our reputation.

3.5 Non-Disparagement

You agree not to make, publish, or communicate any false, misleading, or disparaging statements about Cura Compliance UK Limited, its directors, employees, or services, including but not limited to:

Posts or reviews on social media platforms (including Facebook, LinkedIn, Instagram, Google, or any similar platform)
Statements to regulatory bodies, industry bodies, or third parties
Communications to other clients or prospective clients of Cura Compliance

This obligation applies during the engagement and continues for a period of 24 months following termination. Nothing in this clause prevents you from making a genuine, factually accurate complaint through our formal complaints procedure (Section 12) or pursuing lawful dispute resolution under Section 10.

4. Confidentiality

4.1 Protection of Client Information

Cura Compliance UK Limited recognises the sensitive nature of information shared with us. We are committed to maintaining the confidentiality and security of all client information, including:

Business plans and strategic documents
Financial data and records
Patient or service user information
Personnel information
Proprietary knowledge and trade secrets
Internal policies, procedures, and compliance documentation

We agree to use client information solely for the purpose of providing the agreed services and to implement appropriate security measures to protect it from unauthorised access, use, or disclosure.

4.2 Exceptions to Confidentiality

We may disclose client information where required by law, regulation, or court order; to regulatory authorities for registration purposes (with your prior knowledge); to professional advisers under equivalent duties of confidentiality; with your express written consent; or where the information is already in the public domain through no fault of Cura Compliance.

4.3 Non-Disclosure Agreement

Upon request, Cura Compliance UK Limited will enter into a separate Non-Disclosure Agreement (NDA) with clients to further safeguard confidential information. The terms of any NDA will supersede these confidentiality provisions to the extent that they are inconsistent.

4.4 Data Protection and Privacy

Cura Compliance UK Limited complies with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. When processing personal data on behalf of clients, we act as a data processor and will enter into a separate Data Processing Agreement (DPA) as required by applicable law.

Clients remain responsible for obtaining necessary consents from data subjects, providing appropriate privacy notices, and maintaining records of processing activities.

5. Intellectual Property

5.1 Ownership of Deliverables

All deliverables prepared by Cura Compliance UK Limited, including reports, documents, white papers, templates, policies, and procedures, shall remain the exclusive property of Cura Compliance. We retain all intellectual property rights, including copyrights, trademarks, trade secrets, patents, moral rights, and database rights, in all deliverables whether in draft or final form.

5.2 Pre-Existing Intellectual Property

Any methodologies, frameworks, templates, tools, or know-how developed by Cura Compliance prior to or independently of any client engagement shall remain our sole property, even if incorporated into client deliverables.

5.3 Licence to Use Deliverables

Upon full payment of all agreed fees, Cura Compliance grants you a non-exclusive, non-transferable, perpetual licence to use the deliverables for your internal business purposes, including:

Implementation within your organisation
Submission to regulatory bodies for registration purposes
Internal training and reference
Demonstration to regulatory inspectors during inspections

Without our express written permission, you may not modify, distribute, sell, lease, reproduce for commercial purposes, or use the deliverables as a basis for providing services to third parties. Unauthorised use constitutes a material breach of these Terms.

5.4 Sharing with Third Parties

You are permitted to submit deliverables to regulatory authorities (CQC, Care Inspectorate, Ofsted) as part of your registration or inspection process without prior permission. For all other third-party sharing, you must obtain our prior written consent.

6. Payment and Fees

6.1 Service Fees and Quotations

Cura Compliance UK Limited will provide a detailed written quote before commencing any work. The quote will specify the scope of work, deliverables, timelines, associated costs, and the applicable payment structure.

Any changes to the agreed scope of work may result in additional fees, which will be communicated to you for approval before proceeding.

6.2 Payment Structures

The payment structure applicable to your engagement will be specified in your quote. The three standard structures are:

6.2.1 Upfront Payment (100%)

Applicable to: CQC new registrations, Ofsted new registrations, and specified other services.

100% of the total fee is due and payable upon commencement of services
No further payment is due upon successful registration
Refund rights are subject to Section 7

6.2.2 Staged Payment (50% Deposit / 50% Final)

Applicable to: Standard consultancy services and specified other services (excluding CQC/Ofsted new registrations and tenders).

50% deposit is due and payable upon commencement of services
50% final payment is due before delivery of the final part of the agreed service or deliverable
If a registration application is unsuccessful despite your full cooperation and compliance with our recommendations, the final 50% will not be invoiced or collected
Refund rights for each payment are subject to Section 7

6.2.3 CQC and Ofsted New Registration Staged Payment

Applicable to: CQC and Ofsted new registration services.

50% deposit is due and payable upon commencement of services
The remaining 50% final payment is due and payable when the CQC or Ofsted schedules a registration interview or equivalent assessment, and prior to our preparation support for that interview
Once the 50% final payment has been made and interview preparation has commenced, this payment is non-refundable, as the outcome of the interview is considered to be within the client’s responsibility
Refund rights for each payment are subject to Section 7

6.2.4 Tender Services Payment

Applicable to: Tender writing and bid services.

50% deposit is due and payable upon commencement of services
The remaining 50% is only due and payable upon a successful tender outcome
If the tender is unsuccessful, the final 50% will not be invoiced or collected
Refund rights for the deposit are subject to Section 7

6.3 Payment Terms

Unless otherwise agreed in writing, payment is due within 30 days of the invoice date. We accept payment by bank transfer, credit or debit card, or other methods specified in the invoice. Clients are responsible for any bank charges or transaction costs.

6.4 Late Payment Penalties

If payment is not received within the agreed timeframe, Cura Compliance UK Limited reserves the right to:

Charge interest on the outstanding balance at 5% per month (or part thereof), accruing from the due date
Suspend all work and withhold deliverables until payment is received in full
Terminate the engagement and pursue legal action to recover outstanding fees if payment remains outstanding for more than 60 days
Report persistent late payment or non-payment to credit reference agencies

6.5 Taxes

All fees are exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate where applicable.

7. Refund Policy

7.1 14-Day Cooling-Off Period

A 14-day cooling-off period applies to all services, subject to the exceptions and conditions below. This period begins on the date payment is received by Cura Compliance UK Limited.

7.1.1 Upfront (100%) Payment

Within 14 days of payment: A full 100% refund is available upon written request, provided that services have not been substantially delivered and no digital or virtual products have been provided
After 14 days of payment: A refund of up to 50% of the total fee may be considered, subject to the conditions in Sections 7.2 to 7.6. No further refund beyond 50% will be provided after the 14-day period has expired

7.1.2 Staged Payment (50% Deposit / 50% Final)

The 14-day cooling-off period applies separately to each payment as it is received
Deposit (Payment 1): Within 14 days of the deposit being received, a full refund of the deposit is available upon written request, provided that work has not yet commenced or is in early stages only
Final payment (Payment 2): Within 14 days of the final payment being received, a refund of that payment is available upon written request, subject to the conditions in Section 7.2 to 7.6. After 14 days, the final payment is non-refundable

7.1.3 CQC and Ofsted Staged Payment

The 14-day cooling-off period applies to the 50% deposit in the same manner as Section 7.1.2
The 50% final payment (due when the interview is scheduled) is subject to a 14-day cooling-off period from the date of payment. After 14 days, or once interview preparation has commenced (whichever is earlier), this payment is non-refundable
The interview outcome is considered the responsibility of the client. An unsuccessful interview will not give rise to a refund of the final payment once the cooling-off period has expired

7.1.4 Tender Services

The 14-day cooling-off period applies to the 50% deposit from the date of payment
The final 50% is only payable upon success and therefore no refund situation arises for that payment

7.1.5 Exception: Digital and Virtual Products

The 14-day cooling-off period does not apply and no refund will be provided where digital or virtual products (including but not limited to electronic documents, templates, policies, or white papers) have been delivered to you within the 14-day period from payment. By receiving such products, you acknowledge that the cooling-off period has ended and agree to waive any right to a refund on that basis.

7.2 Service Commitment

Cura Compliance UK Limited is committed to providing high-quality consultancy and white paper services. While we strive to support successful registration outcomes, we cannot guarantee success due to factors beyond our control, including:

The specific circumstances and operations of the client organisation
The accuracy and completeness of information provided to us
The client’s implementation of our recommendations
Changes in regulatory requirements or standards
The final decisions made by the regulatory authorities
The readiness and suitability of the client’s service for registration

7.3 Refunds for Unsuccessful Outcomes – Standard Services

For standard consultancy and compliance services under the 50/50 staged payment structure (excluding CQC and Ofsted new registrations):

Where a registration application is unsuccessful despite your full cooperation and compliance with our recommendations: we will retain the 50% deposit to cover services rendered, and the final 50% will not be invoiced or collected
This protection applies only where you have provided accurate and complete information, implemented all recommendations in full, and cooperated throughout the engagement

7.4 Refunds for Unsuccessful Outcomes – CQC and Ofsted New Registrations

7.4.1 Standard Policy (Upfront Payment)

Cura Compliance UK Limited will retain 75% of the total project fee for services rendered
The client has two options: accept free re-submission support (Section 7.5), or receive a refund of 25% of the total fee
If the client does not explicitly decline re-submission support in writing within 14 days of the unsuccessful decision, we will proceed with re-submission support and no refund will be due

7.4.2 Enhanced Refund for Proven Incompetence

Where it can be clearly proven that an unsuccessful outcome was directly caused by incompetence, negligence, or material errors by Cura Compliance UK Limited, a refund of up to 50% may be considered, subject to:

A written request within 30 days of the unsuccessful decision
Clear evidence demonstrating our negligence or material error
Review and written approval by senior management
The client explicitly declining free re-submission support

Examples of provable incompetence include submission of materially incorrect information, failure to include documentation provided by the client, or advice contrary to published regulatory guidance.

7.4.3 Exclusions from Enhanced Refund

Enhanced refunds will not be provided where the unsuccessful outcome resulted from:

Inaccurate, incomplete, or misleading information provided by the client
The client’s failure to implement our recommendations fully or in a timely manner
Changes in the client’s circumstances, premises, or personnel not disclosed to us
Changes in regulatory policy or interpretation after submission
Issues identified during regulatory inspection that were not disclosed during the application process

7.5 Free Re-Submission Support

All CQC and Ofsted new registration packages include free re-submission support, comprising:

Review and analysis of the reasons for rejection
Revision of application documents and supporting materials
Re-submission of the application to the regulatory authority
Ongoing support until successful registration is achieved

This support is subject to the client addressing all issues identified in the rejection notice, implementing all recommended corrective actions, and cooperating fully with the re-submission process. Each re-submission must be made within 6 months of the previous decision. Free re-submission does not cover applications where the client has fundamentally changed their service model, location, registered manager, or business structure.

7.6 General Refund Conditions

Refunds may also be available (outside the cooling-off period) where:

Cura Compliance UK Limited fails to deliver the agreed services and does not remedy this within 14 days of written notice from the client
Cura Compliance UK Limited provides services that are materially deficient and does not remedy this within 14 days of written notice

Refunds will not be provided where the unsuccessful outcome is due to:

Inaccurate, incomplete, or misleading information provided by the client
The client’s failure to implement our recommendations
Undisclosed changes in the client’s circumstances
Decisions by regulatory authorities
External factors, legal proceedings, or enforcement actions involving the client

7.7 Refund Request Process

To request a refund, you must:

Submit a written request within 30 days of the completion of services, notification of an unsuccessful outcome, or the issue arising (whichever is earliest)
Include a detailed explanation of the grounds for the refund, supporting documentation, and your invoice or payment reference

We will acknowledge receipt within 5 working days and respond with a decision within 14 days. If a refund is approved, it will be processed within 30 days using the same payment method as the original transaction.

7.8 90-Day Client Engagement Obligation

If you fail to respond to our reasonable attempts to contact you for a continuous period of 90 days (from the date of our last recorded attempt to contact you), Cura Compliance UK Limited reserves the right to close the engagement, cease all further work, and treat any refund entitlement (other than within an active 14-day cooling-off period) as permanently forfeited.

We will make at least three documented contact attempts via different methods (email, telephone, and post where applicable) before exercising this right. Written notice of our intention to close the engagement will be sent to your last known contact details before this right is exercised.

This provision applies after the expiry of any applicable 14-day cooling-off period. Where a cooling-off period is still active at the point of the 90-day closure, the client will still be entitled to the refund due under Section 7.1, provided the written refund request is received before the closure takes effect.

8. Limitation of Liability

8.1 Scope of Liability

Cura Compliance UK Limited shall be liable only for direct damages resulting from our proven negligence, wilful misconduct, or material breach of these Terms. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business opportunity, loss of goodwill or reputation, loss of data, business interruption, regulatory fines or penalties, or third-party claims.

8.2 Financial Cap on Liability

Our total aggregate liability for any and all claims arising out of or in connection with our services shall be limited to the total amount of fees paid by you to Cura Compliance UK Limited for the specific services giving rise to the claim in the preceding 12 months.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

8.3 Exclusion of Certain Damages

We shall not be liable for damages arising from: your failure to provide accurate or timely information; your misuse or unauthorised modification of our deliverables; your non-compliance with laws or regulations; decisions or actions of regulatory authorities; changes in regulatory requirements after delivery of our services; or normal business risks associated with operating a care service.

8.4 No Guarantee of Outcomes

Cura Compliance UK Limited does not guarantee successful registration with regulatory bodies, compliance with regulatory requirements, passing of regulatory inspections, or achievement of specific ratings or grades. Regulatory compliance is an ongoing process that requires continuous effort and vigilance on the part of the client organisation.

8.5 Client Indemnity

You agree to indemnify, defend, and hold harmless Cura Compliance UK Limited and its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your breach of these Terms
Inaccurate, incomplete, or fraudulent information provided by you
Your misuse of our deliverables or advice
Your non-compliance with applicable laws or regulations
Third-party claims arising from actions or omissions by you or your organisation

8.6 Force Majeure

Cura Compliance UK Limited shall not be liable for any delays, failures, or breaches in performance resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, governmental actions, power failures, cyberattacks, or failure of telecommunications services. If a force majeure event persists for more than 30 days, either party may terminate the engagement upon written notice, with fees apportioned on a pro-rata basis.

8.7 Time Limits for Claims

Any claim against Cura Compliance UK Limited must be brought within 12 months of the date when you became aware (or ought reasonably to have become aware) of the facts giving rise to the claim. Claims brought after this period will be barred.

9. Termination

9.1 Termination by Either Party

Either party may terminate the engagement at any time by providing written notice to the other party. Upon termination by the client, you shall pay for all services performed and expenses incurred up to the effective date of termination. Any prepaid fees for services not yet rendered will be refunded on a pro-rata basis, subject to the refund conditions in Section 7.

9.2 Termination Due to Client Delays

Where service delivery is delayed due to matters within your control (including failure to respond to enquiries within 30 days, failure to provide required documentation, or non-payment), Cura Compliance UK Limited reserves the right to terminate the engagement if it extends beyond 12 months from the initial start date. Such termination will be communicated in writing with at least 14 days’ notice, and all outstanding fees for services rendered will become immediately due and payable. No refund of deposit or prepaid fees will be provided in such circumstances.

9.3 Termination for Material Breach

In the event of a material breach of these Terms, the non-breaching party may terminate the engagement by providing written notice of the breach and allowing 14 days for remedy. If the breach is not remedied within this period, termination takes effect immediately.

Material breaches by the client include non-payment for more than 60 days, provision of false or fraudulent information, breach of confidentiality obligations, unauthorised use of deliverables, abusive conduct towards our staff, and violation of the non-disparagement obligations in Section 3.5.

9.4 Immediate Termination

Cura Compliance UK Limited reserves the right to terminate the engagement immediately without prior notice if:

You become insolvent, enter into administration, liquidation, or bankruptcy
We reasonably believe that continuing the engagement would expose us to legal or regulatory risk
Your conduct poses a threat to the health, safety, or wellbeing of our staff
You engage in abusive, threatening, or discriminatory behaviour towards our staff
You publish false, defamatory, or malicious statements about our company or staff
We are required to terminate by law or by a regulatory authority

In all such cases, all fees for services rendered become immediately due and payable, and we shall have no liability for any consequences of the termination.

9.5 Consequences of Termination

Upon termination, you shall immediately cease using any deliverables provided by us (unless you have a paid-up licence under Section 5.3). Confidentiality obligations, intellectual property rights, limitation of liability, governing law, and all payment obligations accrued before termination shall survive termination and remain in full force and effect.

10. Governing Law and Jurisdiction

10.1 Applicable Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

10.2 Dispute Resolution

Step 1 – Good Faith Negotiation (30 Days)

The parties shall first attempt to resolve any dispute through good faith negotiations between senior representatives. Either party may initiate this process by written notice clearly describing the dispute. Representatives shall meet within 14 days of the notice and negotiate in good faith.

Step 2 – Mediation

If the dispute is not resolved within 30 days of the initial notice, either party may refer it to mediation conducted by a mediator agreed by the parties, or appointed by the Centre for Effective Dispute Resolution (CEDR). Each party shall bear its own costs, and the mediator’s fees shall be shared equally.

Step 3 – Litigation

If mediation does not resolve the dispute within 60 days of referral, either party may initiate legal proceedings in the courts of England and Wales, to whose exclusive jurisdiction the parties irrevocably submit.

Injunctive Relief

Either party may seek injunctive or other equitable relief in any competent court to protect intellectual property rights or confidential information without first following the above steps.

10.3 Legal Costs

The prevailing party in any legal action shall be entitled to recover its reasonable legal fees and costs, including solicitors’ fees, court fees, and expert witness fees, from the non-prevailing party.

11. Complaints Procedure

11.1 Our Commitment

Cura Compliance UK Limited is committed to providing high-quality services and resolving any complaints promptly and fairly. We take all complaints seriously and use them as an opportunity to improve our services.

11.2 How to Make a Complaint

If you are dissatisfied with any aspect of our service, you should:

Step 1 – Informal Resolution: Contact your designated account manager or our main office by email or telephone to discuss your concern. Many issues can be resolved quickly at this stage.
Step 2 – Formal Written Complaint: If your concern is not resolved informally, submit a formal written complaint to info@curacompliance.co.uk, marked ‘Formal Complaint’. Please include your full name, company name, a description of the issue, any relevant dates and reference numbers, and the outcome you are seeking.

11.3 Our Response Process

We will acknowledge receipt of your formal complaint within 3 working days
We will investigate your complaint thoroughly and impartially
We will provide a full written response within 14 working days of acknowledging your complaint. If the investigation requires longer, we will inform you of the expected timeframe
Where a complaint is upheld, we will outline the steps we will take to remedy the issue and prevent recurrence

11.4 Escalation

If you are not satisfied with our response to your formal complaint, you may request that the matter be reviewed by a senior director within a further 14 working days. The director’s decision will be final at the internal complaints stage.

Following the internal complaints process, you may pursue dispute resolution in accordance with Section 10 of these Terms.

11.5 Record Keeping

We maintain a record of all formal complaints and their outcomes. This record is reviewed periodically to identify trends and opportunities for service improvement.

12. Company Protection Provisions

12.1 Right to Refuse Service

Cura Compliance UK Limited reserves the absolute right to refuse to enter into an engagement with any prospective client, or to decline to provide any specific service, without being required to provide a reason for that refusal. Where a prospective client has already made payment and we decline to proceed, a full refund will be provided.

12.2 Fraudulent or Misleading Applications

Where we discover at any point during or after the engagement that you have provided fraudulent, deliberately misleading, or materially false information:

We may terminate the engagement immediately without notice or refund
We may report the matter to relevant regulatory authorities and law enforcement agencies
We reserve the right to seek damages for any losses we suffer as a result, including any regulatory or reputational consequences
You will indemnify us in full against any claims, costs, or liabilities arising from your fraudulent or misleading conduct

12.3 Right to Pause Services

Cura Compliance UK Limited reserves the right to pause the delivery of services in the following circumstances:

Non-payment of any invoice beyond its due date
Failure by the client to provide requested information or documentation within 30 days of request
Conduct by the client or its personnel that our staff reasonably consider to be abusive, threatening, or inappropriate
A force majeure event

During any suspension, timelines and deadlines will be extended accordingly. We will not be liable for any delays or consequences resulting from a lawful suspension.

12.4 Regulatory Reporting

Cura Compliance UK Limited operates within a regulated sector and has obligations to maintain its own professional integrity. We reserve the right (and in some cases may be under an obligation) to report to relevant regulatory authorities any conduct by a client that we reasonably believe may constitute a risk to service users, regulatory non-compliance, fraud, or any other matter that falls within our professional obligations.

12.5 Subcontracting

Cura Compliance UK Limited reserves the right to engage subcontractors or third-party specialists to assist in the performance of services. We remain fully responsible for the performance of such subcontractors and will ensure they are bound by equivalent confidentiality obligations. No additional cost will be passed to the client unless expressly agreed in writing.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with any quotations, invoices, or statements of work incorporated by reference, constitute the entire agreement between the parties with respect to our services and supersede all prior negotiations, representations, or agreements, whether written or oral.

13.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The parties shall endeavour to replace any invalid provision with one that most closely reflects the original intent.

13.3 Amendments and Waivers

No amendment to these Terms shall be effective unless in writing and signed by authorised representatives of both parties. Any waiver of a breach shall not constitute a waiver of any subsequent breach.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. Cura Compliance UK Limited may assign its rights and obligations to a successor entity in a merger, acquisition, or sale of substantially all of its assets.

13.5 Independent Contractor

Cura Compliance UK Limited is an independent contractor and not an employee, agent, partner, or joint venturer of the client. Nothing in these Terms creates an employment relationship between the parties.

13.6 Notices

All notices required or permitted under these Terms shall be in writing and delivered by email to the designated address, by hand delivery, by courier with proof of delivery, or by registered post. Notices shall be deemed received: if by email, upon transmission (or the next business day if sent after 5pm or on a non-business day); if by hand, upon delivery; if by post, on the second business day after posting (UK).

13.7 Third-Party Rights

These Terms are for the benefit of the parties only. No third party shall have the right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

13.8 Compliance with Laws

Both parties shall comply with all applicable laws and regulations, including data protection laws, anti-bribery and corruption laws, modern slavery legislation, and health and safety regulations.

13.9 Language

These Terms are drafted in English. If translated into any other language, the English version shall prevail in the event of any conflict or ambiguity.

13.10 Survival of Terms

The provisions of these Terms that by their nature should survive termination or expiry shall remain in full force and effect, including Sections 3.5, 4, 5, 6.4, 7, 8, 10, 11, 12, and this Section 13.

ACCEPTANCE OF TERMS: By engaging Cura Compliance UK Limited’s services, purchasing our products, or signing a contract or quote that references these Terms and Conditions, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

Date of Terms: January 2026 | Version 3.0

For questions about these Terms, please contact us at info@curacompliance.co.uk or 07470 390526