Registered Manager
A Registered Manager is the person registered with CQC to manage a regulated activity at a specific location, and most services cannot legally operate without one in post.
Registered Manager in practice
They are registered in their own name, not just appointed internally, and they carry personal legal responsibility for how the service is run alongside the provider.
To be registered, a candidate has to satisfy CQC that they have the skills, competence, experience and knowledge to manage the activity, and that they are of good character and fit for the role. Recent hands-on experience in a comparable regulated service carries more weight than a qualification alone, and CQC has refused applications where the proposed manager had worked in care but never managed staff, handled safeguarding or run quality assurance.
If a Registered Manager leaves, the provider must notify CQC and act promptly to appoint a successor. Running without one for an extended period is a breach of the condition of registration.
Back to the glossaryRelated definitions
Nominated Individual
A Nominated Individual is the person a CQC-registered organisation names as responsible for supervising how its regulated activities are carried on, and they must be an employed director, manager or company secretary of the provider.
Read definitionFit and Proper Person Test
The fit and proper person requirement obliges providers to satisfy themselves that directors and equivalent senior people are of good character, physically and mentally fit for the role, appropriately qualified and experienced, and have not been responsible for serious misconduct or mismanagement.
Read definitionEnhanced DBS check
An enhanced DBS check is the highest standard level of criminal record check, and for CQC registration it must normally be an enhanced check with the appropriate barred list check, countersigned by CQC where the applicant is not a registered healthcare professional.
Read definitionRegistering with CQC or Ofsted?
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