Complete CQC Registration – Online Healthcare and online primary care services — online GPs, digital clinics and remote prescribing services. We prepare your full application document pack, support your submission, and coach you through the registered manager interview — staying with you until CQC makes its decision.
At a glance
- What you get: every policy and form CQC requires for an online primary care application, plus interview preparation, a 2-hour mock interview and follow-up with CQC.
- How fast: your document pack is delivered in as little as 3–5 working days once your requirements are met.
- How you pay: in two stages — 50% to begin, 50% at submission stage.
Your registration pathway
- Onboarding and requirements gathering. We collect your service details (provider entity, registered manager, clinical model, platform) and give you a simple checklist of the items only you can obtain — DBS checks, registered office arrangements, medical indemnity insurance covering online services, ICO registration, financial evidence.
- Stage 1 delivery — your application pack. We prepare your full set of CQC application policies and complete your application forms with you, in as little as 3–5 working days once requirements are met.
- Submission. We check everything and support your provider and registered manager applications through the CQC provider portal.
- Stage 2 delivery — assessment and interview support. Additional documents CQC may request during assessment, your registered manager interview Q&A pack, a 2-hour mock interview with written feedback, follow-up with CQC on your behalf, and appeal support if your application is challenged.
- Registration decision. You receive your certificate of registration and can begin seeing patients online.
Stage 1 — your application document pack
Every document CQC requires from all provider applicants, written specifically for an online service:
- Complaints policy
- Consent policy and procedure
- Equality, diversity and human rights policy
- Governance and quality assurance policies
- Infection prevention and control policy
- Medicines management and prescribing policy (including remote prescribing safeguards)
- Recruitment policy
- Safeguarding policy and procedure
- Statement of Purpose
Plus the extra documents CQC requires from online primary care services:
- Inclusion and exclusion criteria policy (who your service will and will not treat)
- Medical emergency policy
- Financial viability statement guidance (required for most online healthcare applicants — completed with your accountant)
- Provider and registered manager application forms — completed with you, including the additional form for online primary care providers
Stage 2 — assessment, interview and follow-up
- Additional documents CQC may request while assessing your application, prepared and kept ready so requests never delay you
- Registered manager interview question-and-answer preparation pack
- 2-hour mock interview with written feedback
- Follow-up with CQC on your behalf until a decision is made
- Appeal support if your application is challenged
Timescales and payment
Your Stage 1 document pack is delivered in as little as 3–5 working days once your requirements are met. CQC’s own assessment timescales are set by CQC and are outside our control.
You can pay in two stages: 50% to begin (Stage 1 document pack) and 50% at submission stage, which covers your Stage 2 documents, interview preparation, mock interview and CQC follow-up.
What we need from you
Some items can only come from you, and your application cannot progress until they are ready. These are your responsibility and outside our control: DBS checks, a medical indemnity insurance quote or policy that covers online services, public and employer liability insurance, registered office arrangements, ICO registration, and your financial viability statement and bank evidence. We give you a checklist for all of these on day one and guide you through each step.
