Complete CQC registration support for new residential and nursing homes. We prepare your full application document pack, support your submission, and coach you through the registered manager interview — staying with you until CQC makes its decision.
At a glance
- What you get: every policy and form CQC requires for a care home application, plus interview preparation, a 2-hour mock interview and follow-up with CQC.
- How fast: your document pack is delivered in as little as 3–5 working days once your requirements are met.
- How you pay: in two stages — 50% to begin, 50% at submission stage.
Your registration pathway
- Onboarding and requirements gathering. We collect your service details (provider entity, registered manager, premises, service model) and give you a simple checklist of the items only you can obtain — DBS checks, evidence of legal occupancy, floor plan, gas and electrical safety certificates, fire risk assessment, planning permission, insurance quote, ICO registration.
- Stage 1 delivery — your application pack. We prepare your full set of CQC application policies and premises documents and complete your application forms with you, in as little as 3–5 working days once requirements are met.
- Submission. We check everything and support your provider and registered manager applications through the CQC provider portal.
- Stage 2 delivery — assessment and interview support. The full set of “keep ready” documents CQC may request during assessment, your registered manager interview Q&A pack, a 2-hour mock interview with written feedback, follow-up with CQC on your behalf, and appeal support if your application is challenged.
- Registration decision. You receive your certificate of registration and can open your home.
Stage 1 — your application document pack
Every document CQC requires from all provider applicants, written specifically for your home:
- Complaints policy
- Consent policy and procedure
- Equality, diversity and human rights policy
- Governance and quality assurance policies
- Infection prevention and control policy
- Medicines management policy (including transportation of medication)
- Recruitment policy
- Safeguarding policy and procedure
- Statement of Purpose
Plus the extra documents CQC requires from care homes:
- Business continuity plan
- Environment risk assessment and legionella risk assessment (completed with your site details)
- Service user guide
- Staff training plan
- Positive behaviour support policy and restraint policy (where you support autistic people or people with a learning disability)
- Provider and registered manager application forms — completed with you
As a care home you do not need to send CQC a financial viability statement — we make sure your application reflects this correctly.
Stage 2 — assessment, interview and follow-up
CQC tells care home applicants to keep a further set of documents ready on request — if you cannot produce them when asked, your application may be delayed. We prepare all of them for you:
- Business plan and forecast
- Duty of candour policy
- Freedom to speak up / whistleblowing policy
- Initial assessment and admission policy
- List of risk assessments
- Person-centred care planning policy
- Reportable incidents policy
- Risk management policy
- Safety and security of premises policy
- Sample care plan
- Staffing structure and rotas
Plus:
- Registered manager interview question-and-answer preparation pack
- 2-hour mock interview with written feedback
- Follow-up with CQC on your behalf until a decision is made
- Appeal support if your application is challenged
Timescales and payment
Your Stage 1 document pack is delivered in as little as 3–5 working days once your requirements are met. CQC’s own assessment timescales are set by CQC and are outside our control.
You can pay in two stages: 50% to begin (Stage 1 document pack) and 50% at submission stage, which covers your Stage 2 documents, interview preparation, mock interview and CQC follow-up.
What we need from you
Some items can only come from you, and your application cannot progress until they are ready. These are your responsibility and outside our control: DBS checks, evidence of legal occupancy of the premises, floor plan, gas and electrical safety certificates, a competent-person fire risk assessment, planning permission, public and employer liability insurance quote or certificate, ICO registration, and financial or bank evidence. We give you a checklist for all of these on day one and guide you through each step.
